WHAT BRAND T-SHIRT DO YOU PRINT ON?
CAPCITY apparel is
printed on the Bella+Canvas and Next Level apparel brand and manufactured in
the USA.
DO YOU DESIGN AND PRINT YOUR OWN SHIRTS?
CAPCITY designs are
created in-house and are exclusive to our brand. We focus on the design
elements and let the professionals handle the printing. We, rarely, if ever,
reprint designs.
HOW DO I KNOW WHAT SIZE TO ORDER?
CAPCITY apparel is
printed on the Bella+Canvas and Next Level apparel brand. All of our men’s apparel is unisex,
unless otherwise stated. All of our women’s apparel is tailored to a woman’s
fit.
HOW SHOULD I CARE FOR MY CAPCITY APPAREL?
We recommend either
turning your apparel inside out, hand washing in cold water, and air-drying, or
turn your apparel inside out, machine wash in cold water, and tumble dry on low
heat. Do not iron the print on the shirt.
HOW CAN I FIND OUT ABOUT ANY PROMOTIONS OR NEW RELEASES?
CAPCITY is connected
to the most popular social media networks (Facebook, Twitter, SnapChat, Tumblr,
and Instagram) using the moniker CAPCITY.
HOW SECURE IS THE CAPCITY STORE?
CAPCITY uses Stripe as
our payment gateway, which employs industry-leading encryption and fraud
prevention tools. Your financial information is never shared with anyone, not
even to CAPCITY. Once your order is received, we will follow up with a
confirmation email.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
CAPCITY accepts all
payments via Stripe using all major credit cards (Visa, MasterCard, American
Express, and Discover.) We also accept payments directly from Stripe accounts.
DO I NEED A STRIPE ACCOUNT TO PURCHASE FROM THE CAPCITY STORE?
Stripe accounts are
not required to make purchases.
WHAT SHIPPING METHODS DO YOU USE?
All orders shipped to
addresses within the United States, and its territories, are shipped via USPS
Priority Mail. For international orders, special orders, or further
information, please contact [email protected].
HOW LONG WILL IT TAKE BEFORE I RECEIVE MY ORDER?
CAPCITY ships all
orders within 24-48 hours of receipt. Standard shipping for orders within the
United States is normally delivered within 5-7 business days. Once the order
has been shipped, a USPS tracking number will be provided.
DO YOU SHIP INTERNATIONALLY?
Please contact
[email protected] for further information on international orders.
WHAT IS YOUR RETURN POLICY?
CAPCITY strives for
100% customer satisfaction; however, we do have some rules that help us
survive as a small business. While we have a no monetary refund policy, items
in new condition (unworn/unwashed) can be returned and exchanged within 15 days
of delivery. Please note
that original shipping charges are non-refundable. If
we made a mistake or the item arrived defective, please
contact us here and we will correct
the situation.
RETURNS SHOULD BE MAILED TO:
CAPCITY
Attn: Returns/Exchanges
1410 Leister Dr
Silver Spring, MD 20904
PRE-ORDER TERMS AND CONDITIONS
The ordering process
for pre-ordered merchandise is the same as other CAPCITY merchandise, with the
exception of the shipping and delivery items. Once your pre-ordered merchandise
has been ordered, and begins production, all general terms and conditions will
apply. Pre-order merchandise will have specific ordering periods and will
generally be shipped approximately two weeks after the specified end date. All
pre-order items are non-refundable. Please see item descriptions for specific
ordering dates, as no additional pre-orders will be accepted beyond specified
end date.
DOES CAPCITY SELL WHOLESALE?
We primarily sell
directly to our customers through our website, but we are open to new
opportunities. We want to make sure that CAPCITY is a good fit for the
companies we work with and that our products are represented well. If you would
like more information, please contact us with information about your shop.